As a CX transformation leader, my goal is to help enterprises redesign customer experiences, applying AI where it meaningfully improves the journey and supports scalable design and business goals.

 

David has 20 years of global experience connecting strategy, brand, digital product, and service experiences. He translates complex business goals into human-centered customer journeys, scalable design systems, digital products, and integrated communications that drive adoption, engagement, and growth.    

 

He brings hands-on experience across UX/UI, product design, experience strategy, brand systems, lifecycle marketing, content, and cross-functional delivery for organizations including Visa, Project Management Institute, Intuit, Apple, IDEO, and early-stage ventures.    

 

Dave is effective at helping teams identify where AI can improve customer interactions, content, personalization, and service journeys—then shaping practical, trusted, brand-aligned experiences from concept through implementation.   ​